Our core business is the provision of services to facility/property managers across Australia. We work with global and national leaders in this sector, as well as local businesses, to maintain best in class servicing across our portfolio.
Each process and procedure we create has this sector in mind, and it is in our DNA to make sure that each simple part is well designed, as they all combine to form a total service package that meets the quality, compliance, transparency and commercial value demanded by this industry.
Our national footprint gives us the reach to satisfy client needs across Australia, but our service delivery has a distinctly local focus, because at the end of the day it is our front line people who are delivering the services. We seek to balance our local operations with the skills of our regional operations management teams and manage complexity through the support services and expertise delivered by our national Contact Centre.
We are passionate about validation and audit and place data collection and review at the centre of our Contract Management activities. This data can be used to provide immediate reporting and feedback to clients, but it also supports our company’s continuous improvement approach, as what gets measured gets done. We have invested heavily in this and believe we can provide exceptional support for clients that is not typically found in the Facility Services space.