Our business is built to service the needs of property and facility managers.
Our core business is the provision of services to facility/property managers across Australia. We work with global and national leaders in this sector, as well as local businesses, to maintain best in class servicing across our portfolio.
Each process and procedure we create has this sector in mind, and it is in our DNA to make sure that each simple part is well designed, as they all combine to form a total service package that meets the quality, compliance, transparency and commercial value demanded by this industry.
Our national footprint gives us the reach to satisfy client needs across Australia, but our service delivery has a distinctly local focus, because at the end of the day it is our front line people who are delivering the services. We seek to balance our local operations with the skills of our regional operations management teams and manage complexity through the support services and expertise delivered by our national Contact Centre.
We are passionate about validation and audit and place data collection and review at the centre of our Contract Management activities. This data can be used to provide immediate reporting and feedback to clients, but it also supports our company’s continuous improvement approach, as what gets measured gets done. We have invested heavily in this and believe we can provide exceptional support for clients that is not typically found in the Facility Services space.
Our services can be packaged for:
Commercial facilities and property managers
Customize the framework to match your small business processes.
Our Commercial Property service approach is built around a suite of key elements that can be distilled into:
- Structure & localised management & oversight
- Site specific work planning to maximise productivity
- Digital systems that speed up operations & provide timely insight through KPIs
- Compliant & certified operations
- Direct employees in preference to subcontractors, and transparent ethical payroll practices
Our contract management approach is built around:
- Strong transition projects & planning
- Responsive & accessible senior management
- Recurring inspection regimes
- Contract management meetings & automated KPI production
- Continuous improvement mindset through the use of data & error minimisation
Residential property managers
Our capability set can support residential property managers, including services like:
- End of lease cleaning
- Carpet cleaning
- Window cleaning
- Garden care & lawn mowing
- General handyman service
- Common area cleaning
- Caretaker tasks for multi tenanted properties
Our Contact Centre can also operate as an added service and can augment your own team. When we have worked with clients and designed appropriate protocols, this service has been able to generate significant internal savings for our clients. We are very open to working with clients to establish if our systems are able to be harnessed in a way that we can unlock savings through better cooperation.
Body corporate & owner's corporations
Co-ordinating activities for properties that have multiple owners can represent a challenge. Cloverdale can work with body corporate managers and organisations to create solutions for specific properties.
Some of the services we can provide include:
- Common area cleaning
- Waste management
- Caretaker/key holder responsibility for other trades
- Garden care & lawn mowing
- General handyman services
Why choose Cloverdale?
Request a consultation
We’re experts in commercial cleaning and facility services management. No job is too complex, too big, too remote or too small. Let us create a plan and deliver the best solution for you.
